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Germany, Austria, Switzerland


Proactive Solutions and Technical Services

We stand behind and support every product we make.


Our Service Team has an average 20 years of experience with factory trained technicians around the country. We utilize a state-of-the-art CRM system to schedule, track, and report on all service events. This experience, combined with the newest system diagnostic technology, helps us operate, maintain, and repair systems effectively and efficiently, keeping down time at a minimum for our customers. Our Service staff works closely with our R&D and manufacturing teams to help develop and improve, not only our technology, but also installation and repair processes.

Utilizing a regional structure, our service team partners with our sales team, keeping us closer to our customers. This partnership combines expertise from a product and support system, assisting our customers from system design through installation and operation, as well as on-going assistance with training, improvements, and service.

Many of our systems have been in operation for over 30 years, including systems that have been in operation since the very beginning of Airvac in 1971.

As with all capital equipment, periodic rehabilitations and upgrades are necessary to guarantee continued performance and client satisfaction. Airvac continues to innovate many new products and solutions that increase performance and reduce the operational expenditure of your Airvac vacuum sewer system, all of which are adaptable to your current system.


O&M Services
On-Site Airvac Trained Technicians operate your system 24/7, 365 days a year. (Certain terms and conditions apply)

Customized Service Agreements
Customized service levels based on your needs for service by a Factory Certified Airvac Technician. Options include term, hours of coverage, response time, and any applicable parts discounts.

System Site Survey
One day overview of your system: evaluation of performance of the vacuum system, maintenance and operation procedures with documented recommendations for improvements.

Comprehensive System Evaluation
One week on site which includes in depth testing and evaluation of the vacuum station components and field testing. Comprehensive reporting which includes system efficiency results vs factory standards, recommendations for improvement via Service and Products including training links, Product Data Sheets and Next Gen Technology.

PM Services
Offered as Annual, Bi-Annual or Quarterly. Complete documented evaluation, adjustment, and recommendations for operation, repair, or replacement of components. (Parts excluded)

On-Site Training Classes
Held at your site with focus on operator training and review of current parts and technology.

Airvac Customer Portal
Contains troubleshooting videos, product data sheets, and other useful tools. Available for all mobile devices in the App Store or Google play. (free of charge)

Operator School
Offered monthly in Rochester, IN or Tampa, FL (free of charge). CEU’s available for qualifying states.


Discover Better.

We provide free cost estimates & system layouts.
Free educational seminars and webinars are available
for potential or existing customers.

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