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Proactive Solutions and Technical Services

We stand behind and support every product we make.

Overview

Our Service Team has an average 20 years of experience with factory trained technicians around the country. We utilize a state-of-the-art CRM system to schedule, track, and report on all service events. This experience, combined with the newest system diagnostic technology, helps us operate, maintain, and repair systems effectively and efficiently, keeping down time at a minimum for our customers. Our Service staff works closely with our R&D and manufacturing teams to help develop and improve, not only our technology, but also installation and repair processes.

Utilizing a regional structure, our service team partners with our sales team, keeping us closer to our customers. This partnership combines expertise from a product and support system, assisting our customers from system design through installation and operation, as well as on-going assistance with training, improvements, and service.

Many of our systems have been in operation for over 30 years, including systems that have been in operation since the very beginning of Airvac in 1971.

As with all capital equipment, periodic rehabilitations and upgrades are necessary to guarantee continued performance and client satisfaction. Airvac continues to innovate many new products and solutions that increase performance and reduce the operational expenditure of your Airvac vacuum sewer system, all of which are adaptable to your current system.

Services

O&M Services

On-Site Airvac Trained Technicians operate your system 24/7, 365 days a year.

Annual Service Agreements

Customized service levels based on your needs for service by a Factory Certified Airvac Technician. Options include hours of coverage, response time, and any applicable parts discounts.

Block Hour Services

Choose the number of pre-paid hours to utilize at your discretion.

System Site Survey

One day in-depth analysis of your system: evaluation of performance of the vacuum system (vacuum station & valve pits) and documented recommendations of operational improvement measures.

PM Services

Offered as Annual, Bi-Annual or Quarterly. Complete documented evaluation, adjustment, and recommendations for operation, repair, or replacement of components. (Parts excluded)

Quarterly Service Package Specials.

Contact Airvac Service Department for details.

Regional Training Classes

Held at your site with focus on operator training and review of current parts and technology.

Airvac App

Contains troubleshooting videos, product data sheets, and other useful tools. Available for all mobile devices in the App Store or Google play. (free of charge)

Operator School

Offered monthly in Rochester, IN (free of charge). CEU’s available for participating states.

Natural Disaster Prep Program

Minimize potential issues or downtime due to major weather events. Our documented preventative maintenance procedures were specifically created for preparing your system and your staff for these critical times.

 

Discover Better.

We provide free cost estimates & system layouts.
Call us at 1-800-AIRVAC9
or fill out our online form  

 

Actual Customer Comment:

"I have worked with vacuum sewers since 2008, having come from a job where we maintained gravity sewers. It took a little time to learn the technology, but now I am a huge proponent of vacuum sewers. The Airvac company was terrific in helping train me on the system and were extremely helpful during the winter storm of 2015."

Taken from an article in W&WD - March, 2018

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